Craft Skills Courses

The courses below are available in the Craft Skills Courses & Videos Library on the TTF Courses & Resources learning platform. These courses were developed to provide IATSE workers with essential skills to excel in their craft and promote professionalism in the workplace.

1. Customer Service for the Live Events Industry

This course on Customer Service for the Live Events Industry is designed to equip professionals with the essential skills needed to maintain professionalism and build strong client relationships. The course covers key areas such as communication strategies, emotional regulation, handling challenging situations, cultural awareness, and time management. Participants will gain practical techniques for navigating client interactions, managing unexpected changes, and fostering professionalism in all aspects of their work.

2. Professional Etiquette

This course on Professional Etiquette is designed to equip IATSE workers in the Entertainment Industry with the key skills and behaviors necessary to maintain professionalism across a variety of high-pressure environments. Whether working in Film & TV, Live Events & Stagecraft, Convention & Tradeshow, or Sports Broadcast, professionalism is the cornerstone of success.

This course focuses on essential principles such as punctuality, communication, workplace conduct, and safety protocols. Learners will gain an understanding of how professionalism impacts both short-term project outcomes and long-term career success. The course also provides practical advice, best practices, and insights that will help individuals navigate workplace challenges with confidence and professionalism.

Upon completing the main course, workers have access to four additional micro-courses covering the following topics more in-depth including common terminology, roles, workplace structure, and best practices:

  • This companion course on Professional Etiquette: Film & TV is designed to equip IATSE workers in the film and television industry with the key skills and behaviors necessary to maintain professionalism in a fast-paced, high-pressure environment. Professionalism on set is critical for maintaining efficiency, ensuring smooth collaboration, and securing future work opportunities.

    This course covers essential principles such as understanding workplace hierarchy, effective communication, on-set conduct, and safety protocols. Learners will gain an understanding of how professionalism impacts both daily production operations and long-term career success. The course provides practical advice, best practices, and real-world scenarios that will help individuals navigate set dynamics with confidence and professionalism.

  • This companion course on Professional Etiquette: Live Events & Stagecraft equips IATSE workers with the essential knowledge and behaviors needed to stay professional in fast-paced environments like concerts and theatrical productions. 

    From the moment you receive a call to the end of your shift, professionalism is key—it impacts safety, teamwork, and your chances of getting the next gig. This course lays out what’s expected on and off the floor.

    You’ll explore workplace roles, check-in protocols, and how to handle your tasks on site. With real-world examples and practical advice, you’ll be ready to meet the demands of the job professionally, safely, and confidently.

  • This companion course on Professional Etiquette: Convention & Tradeshow is designed for IATSE workers working in expos, conferences, corporate events, and tradeshows. Convention work brings together a variety of crews, contractors, and clients in fast-paced environments that require flexibility, clear communication, and a high level of professionalism.

    From marshaling yards to expo floors, how you conduct yourself on a call directly impacts your safety, your reputation, and your future employment. This course covers what to expect, who’s who, and how to stay professional even when things get hectic.

  • This course on Professional Etiquette: Sports Broadcast is designed to equip IATSE workers in live sports production with the key skills and behaviors necessary to maintain professionalism in a fast-paced, high-pressure environment. Professionalism on site is critical for maintaining efficiency, ensuring smooth collaboration, and securing future job opportunities.

    This course covers essential principles such as understanding workplace hierarchy, effective communication, on-site conduct, and safety protocols. Learners will gain an understanding of how professionalism impacts both daily production operations and long-term career success. The course provides practical advice and best practices to help individuals navigate live sports production with confidence and professionalism.

3. STEP UP: Respect in the Workplace

(Developed by IATSE Local 873)

The STEP UP: Respect in the Workplace training program aims to empower IATSE technicians, helping identify and understand workplace bullying, harassing, and discriminating behaviours and ways to eliminate these potentially harmful behaviours. The course is divided into three modules: anti-harassment, anti-racism, and anti-sexism and can be completed at your own pace.

How Do We Apply?

The Craft Skills Library courses are available in two formats:

IATSE Workers

Individual workers can take the online courses in whichever order they'd like, start or stop at any point, and pick up where they left off on any computer or mobile device. These courses are part of the Craft Skills Courses & Videos Library, which is one of many libraries available with a TTF Courses & Resources learning platform account.

Click the link below to apply for an account. We will email your unique password after verifying your eligibility for TTF programs. Use this password to log into your account and start taking courses.

Local Unions

Local trainers approved to use the Instructor Led Training (ILT) curriculum can access the TTF Courses & Resources learning platform to teach courses in a group setting using audio narration. Trainers can facilitate interactive group courses by muting the narration if they wish or pausing to discuss their own subject matter experiences.

A local officer will submit the completed application to onlinecourses@iatsetrainingtrust.org, and we will email your local's credentials. Use your local username and password to log into your account and start presenting courses.

 

    1. You may experience issues with internet connectivity when using mobile data. Make sure you have a reliable internet connection.

    2. Whenever you need to pause or step away from a course, close the course window and log out from the learning platform. Your session will "time out" after 1 hour of inactivity. By logging out and closing the window, you ensure that the platform records your progress before the session is interrupted.

    3. You should always exit the course by clicking the "exit course" button at the top right-hand corner of your browser before closing your browser window.

    4. If you plan to use a smartphone or tablet to view the learning platform, we recommend downloading the TTF Courses & Resources mobile app.

  • Your username is your first and last name followed by your local union number and month and day of birth. For example: Jessica Brown of Local 268 born on July 7 would be: jessicabrown2680707.

    If you are still having trouble, you can email us to request your username.

  • Click here to reset your password.